Privacy Policy
How ClimbEvolve protects and manages your personal information
Last Updated: January 15, 2025
Who We Are
ClimbEvolve operates as a specialized NFT marketplace and platform development company based in Vietnam. We help businesses and creators build custom blockchain solutions while maintaining strict data protection standards.
Our registered address is 21B/3, Đường Trân Phú, Phường 3, Thành phố Đà Lạt, Lâm Đồng, Vietnam. When you work with us, we want you to understand exactly how we handle your information.
Information We Collect
Information You Provide Directly
When you contact us or use our services, we collect information you voluntarily share:
- Contact details like your name, email address, and phone number
- Business information including company name and project requirements
- Communication preferences and service interests
- Project specifications and technical requirements
- Payment information when processing transactions
Technical Information
Our website automatically collects certain technical data to improve your experience:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on our site
- Referral source and search terms used
How We Use Your Information
Primary Purpose: We use your information primarily to provide NFT marketplace development services and maintain our business relationship with you.
Specifically, we use your data to:
- Respond to your inquiries and provide project quotes
- Deliver contracted development services and technical support
- Process payments and maintain financial records
- Send project updates and important service communications
- Improve our website functionality and user experience
- Comply with Vietnamese legal requirements and tax obligations
We don't use your information for automated decision-making or extensive profiling. Every business decision involves human review and consideration of your specific needs.
Data Sharing and Third Parties
Service Providers
We work with trusted third-party services to operate our business effectively:
| Service Type | Purpose | Data Shared |
|---|---|---|
| Cloud Hosting | Website and data storage | Technical logs, encrypted data |
| Payment Processing | Transaction handling | Payment details, invoicing information |
| Email Services | Business communications | Contact information, message content |
| Analytics Tools | Website improvement | Anonymous usage data |
Legal Requirements
We may share your information when required by Vietnamese law, including tax reporting, business registration compliance, or valid legal proceedings. We'll notify you when possible unless legally prohibited.
Your Privacy Rights
Access Your Data
Request a copy of all personal information we hold about you, including how we obtained it and who we've shared it with.
Correct Information
Update or fix any incorrect personal information we have on file. We'll make changes promptly and notify relevant third parties.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and ongoing business relationships.
Limit Processing
Restrict how we use your information while maintaining necessary business records and legal compliance.
Data Portability
Receive your data in a structured format that you can transfer to another service provider if desired.
Withdraw Consent
Remove your consent for specific data processing activities that aren't required for our core business relationship.
How to Exercise Your Rights: Contact us at help@climb-evolve.com with your specific request. We'll respond within 30 days and may need to verify your identity for security purposes.
Data Security and Storage
Security Measures
We implement multiple layers of security to protect your information:
- Encrypted data transmission using SSL/TLS protocols
- Secure cloud storage with access controls and monitoring
- Regular security audits and vulnerability assessments
- Employee training on data handling and privacy practices
- Multi-factor authentication for system access
Data Retention
We keep your information for as long as necessary to provide services and meet legal requirements:
- Active client data: Duration of business relationship plus 3 years
- Financial records: 5 years as required by Vietnamese accounting law
- Marketing communications: Until you unsubscribe or request deletion
- Website analytics: 24 months maximum
When we delete your data, we ensure it's completely removed from our systems, including backups, within 90 days.
International Data Transfers
Some of our service providers operate outside Vietnam, particularly cloud hosting and email services based in Singapore and the United States. When we transfer your data internationally:
- We ensure adequate protection through contractual safeguards
- We verify that receiving countries have appropriate privacy laws
- We limit transfers to what's necessary for service delivery
- We maintain oversight of how your data is handled abroad
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your experience. Here's what we use:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand how visitors use our site
- Preference cookies: Remember your settings and choices
You can control cookies through your browser settings, though disabling some may affect website functionality.
Changes to This Policy
We review and update this privacy policy annually or when our practices change significantly. When we make important changes:
- We'll email active clients about material changes
- We'll post updates on our website with the new effective date
- We'll maintain previous versions for your reference
- We'll explain what changed and why in plain language
Privacy Questions and Concerns
Have questions about your privacy or this policy? We're here to help.
Email: help@climb-evolve.com
Phone: +84974465076
Address: 21B/3, Đường Trân Phú, Phường 3, Thành phố Đà Lạt, Lâm Đồng, Vietnam
We typically respond to privacy inquiries within 24 hours during business days.